Q: Does Kixultra.com sell fakes or factory variants? No. All of our merchandise is 100% AUTHENTIC, purchased from authorized Nike, Bathing Ape, BBC and other retailers. We pride ourselves on staying true to our customers and want you to feel comfortable when making a purchase from us. We stand behind all the merchandise we sell. Q: Does Kixultra.com sell used or worn shoes? No. All of our merchandise is brand new, deadstock in the original box. It is possible that some of our older shoes were previously on display in retail stores and could have some slight scuffs or yellowing on the shoes. All of these conditions will be clearly noted on the product detail page for that specific shoe. Q: What is Kixultra.com's return policy? Currently we do not accept returns on any product unless a mistake was made on our part. If you feel we have made a mistake with your order, please email us at support@kixultra.com before mailing your purchase back to us. We will either approve or deny your request for a return at our discretion. If a return is granted, we will issue a confirmation return number that must be included in your package in order to receive your refund. We will refund your money back, excluding return shipping, if we find a error was made on our part. You can review our entire return policy at the following link: http://www.kixultra.com/i3/Privacy-&-Return-Policy/information.html
Q: When am I going to receive my order? Most orders made before 6pm EST will be shipped out within 2 business days. There are some shoes that must be special ordered and will take approximately 7 business days to arrive. Please email us for specific shoe availability. Kixultra uses UPS for all domestic orders unless you specify otherwise. We offer UPS Ground (3-5 business days), 3-Day Select (3 business days), 2nd Day Air (2 business days) and Next Day Air (1 business day) shipping. All shipments come with insurance and signature confirmation, meaning all packages must be signed for. Upon shipment, a tracking number will be sent to the email address provided when the order was placed. You can also check your shipment status by logging into your Kixultra account. Q: How do I know if the shoe I ordered is on special order? If your order has not been shipped out within 2 business days from your order date, that means your shoes are likely on special order. In most cases, it is generally Bape shoes and newly released Jordan/Nike shoes that are on special order. Please email us for your detailed order status at support@kixultra.com. Q: How do I know if a shoe is out stock? If there are no sizes listed on the product detail page next to the "Add to Cart" button, that means we are currently sold out of that shoe. We restock all of our shoes at random. Please check the Kixultra website frequently for newly added inventory. Q: When does Kixultra.com charge my debit/credit card? As soon as an order is entered through the Kixultra website, a temporary authorization is placed on your credit/debit card to secure the funds. This does NOT mean we have charged your card. Your card will only be charged when your order has been processed and is ready for shipment. If your order is cancelled, the temporary authorization is removed and no charges will post to your account. Depending on your debit/credit card issuing bank, it may take 5-10 business days for the hold to be released and the funds to be returned to your card. Q: What are Kixultra.com's shipping costs? Normally, shipping is $12.00 for one pair of shoes. Your exact shipping charge will be calculated during the checkout process. We do offer combined shipping for multiple pairs based on the order total. Q: Does Kixultra.com have a physical store or customer service phone number? Currently, we don't have a physical store location. We are looking to expand in the future. In addition, we don't have a customer service phone number but one will be established by early May 2009.
Q: What method of payment can I use to make an order? Kixultra.com currently accepts three forms of payment: 1. Visa/Mastercard/Amex/Discover (Debit/Credit Cards) - Kixultra provides its customers with the utmost security when using debit or credit cards to make a purchase. We use a Secure Payment Gateway, PayPal and a Rapid Secure Socket Layer (SSL) to ensure customers that their personal information is kept private. 2. PayPal - PayPal gives you the option to make a purchase using all major credit cards, bank account, or E-Check. Your PayPal account must have a confirmed address in order for your order to be processed. 3. Money Order - Your order will not be shipped until we have received your payment. Please mail all money orders in U.S. Dollars to Kixultra; 5004 E. Fowler Ave #C-153; Tampa, FL 33617; USA. NO PERSONAL CHECKS! Q: If I live outside of the U.S. can I still purchase from Kixultra.com? Yes, we accept international orders in addition to domestic. However, we require that payment is made with PayPal (Confirmed Address), Western Union or International Money Order. NO INTERNATIONAL CREDIT CARD PAYMENTS! |
